We will respond to your questions
Frequently Asked Questions
How to change or delete an order
It will be possible to change an order placed ONLY before it was shipped. It will also be possible to change the same item with a different color and / or size, will NOT be possible instead to change the item with one of a different type.
As for the cancellation of an order, it will NOT be possible to cancel an order once the payment was made.
Item out of stock
When purchasing an item, you might encounter the word “product not available in stock.” This means that, at the time, the product you have chosen may be terminated. Please write an email to [email protected] A dedicated team will check for you the availability or not of the item.
The balance of the purchase is made through PayPal, credit card or prepaid card. The cards accepted are all those belonging to the Visa, Visa Electron, MasterCard and Postepay.
Information about shipping costs
Deliveries will be made within 4 working days from the time of order, excluding weekends and public holidays, and unless special weather conditions and / or shipping addresses not easily accessible (ex: snow, islands, etc …). In the NOTES field you can enter the information useful to our team to help you receive your order without problems. You should enter the surname that buzz (if different buyer), the times when there is a person who may receive the shipment, other people they can keep the package in case of your absence (ex: neighbors , doorman, etc …).
As soon as the order is given to the courier in Italy, you will receive an email with details and instructions to track the shipping.
Your order will be delivered between 9:00 and 18:30 and will require a signature of a receiver. You’ll want to make sure that the address provided there is someone there to pick up the package. If you are not present at the time of the passage of the courier, please contact us at email [email protected] Our dedicated team will organize a further delivery.
Discover the spending threshold to be reached to get a FREE SHIPPING by entering Your Country in the data Shipping.
Country to ship
Pivert make shipments all over the word!
Pivert exclusively refers to the national territory. However You can request “Shipping abroad” information by writing an email to [email protected] Our staff will be glad to inform you about the rates for worldwide shipments .
Termini di reso
I termini di reso sono disciplinati dal D.Lgs. n. 21/2014 – “Attuazione della direttiva 2011/83/UE sui diritti dei consumatori”. Clicca qui per conoscere i termini di reso nel dettaglio.
Newsletter and assistance service
Newsletter and personal data tratement
To send the newsletter we use the so-called Single Opt-In process, or we will send the email newsletter only if you already have expressly confirmed that we must activate the service newsletter.
If later you no longer wish to receive the newsletter or other communications for advertising purposes, you have at all times the right to revoke your authorization; this will not result in other costs that the basic rate set for the sending of the revocation. Simply send a written notice to the contacts mentioned in paragraph 1. Obviously in any email advertising are also the link for deactivation.
Advertising of products by email
As a client of Pivert receive regular email our advertising products, regardless of your newsletter subscription. In this way, we intend to make you have the information on our range of products that may interest you, based on your most recent purchases. In this regard we respect strictly the provisions of law.
If you do not wish to receive advertisements of products or other types of communication for advertising purposes, you have at all times the right to revoke your authorization; this will not result in other costs that the basic rate set for the sending of the revocation. Simply send a written notice to the contacts mentioned in paragraph 1. In any email advertising there is in any case also the link for deactivation.
Advertising for you
The information we receive from you help us to constantly improve your shopping experience and to make it more pleasant and personalized. The information transferred by you or generated automatically are used to create adequate publicity to your interests. To this end we use the information available, eg confirmation of receipt and reading of email, information about the computer and the internet, operating system and platform, your archive orders, your archive services, the date and time in which you have visited the site and the products you’ve viewed.
We use this information solely as a pseudonym. The analysis and evaluation of this information allows us to improve our website and our product range on the Internet; in this way we can send personalized advertising, or advertising that will suggest products that might actually meet your interest. Our goal is to create an advertising more useful and interesting for you. In fact, the evaluation and analysis of your data, converted in the form of pseudonym, help us not to send you advertising random. On the contrary, by email or mail we send you advertising such as newsletters and suggestions of products that match your interests.
Authorize Pivert to use the data provided by me and other information stored on my account, as well as usage data in the form of a pseudonym in order to receive advertising and / or special offers and services.
If you no longer wish to receive advertising, you have at all times the right to revoke your consent at all or to withdraw consent to certain activities. To this end, just send a written notice to the contacts mentioned in paragraph 1.
Pivert provides a dedicated support to our clients, whatever the requirements or clarifications. The service is available from Monday to Friday from 9.30 to 18.30. The email address to contact you: [email protected]
We will be happy to help and follow step by step in the purchase of your leaders.
We would never send you anything you do not feeling well, so there’s a size guide available on the pages of all of our heads. Click the “Size Guide” measures, fit and tips for the care of the product, in order to ensure that the items to dress perfectly and last for long.
THINGS TO DO
- Always read the product label and the instructions for washing.
- Divide the laundry by grouping similar items that require washing and separating the whites from the colored and dark garments.
- The temperature on the label is the maximum temperature which can wash the item. If in doubt, wash the product at a lower temperature.
- Revolt leaders before washing.
THINGS NOT TO DO
- Avoid using too much detergent.
- Do not use detergents that contain bleach.
- Do not put the product in the dryer unless the label does not report that you can do it.
- Do not iron prints, designs and applications.
- The garments with metal decorations should not be left to soak.
Where to find more information about products
We try to provide as much information on all our products, including:
- A detailed description of the product
- A large number of images
- Information on measures
- How to take care of the product
All prices assigned to our leaders include VAT. This means that it will not add additional fees (except shipping charges) to your purchase. At the moment in the national territory the VAT tax corresponds to 22% of the total.